No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated....

It's frustrating isn't it? You've exceeded your customer's expectations. You've under-promised and over-delivered. Maybe you've taken a loss for them. Or you've pulled a series of all-nighters. You've gone above and beyond. When you talk to them, they're full of...

They hate it when you ask. You know it, they know it. But experts are encouraging you to do it. "Ask your customers for reviews," they say. "You'll regret it if you don't," they imply. Over and over you're bombarded with advice that tells you to get out there, go...

Her doctor almost killed her... That's Wendy Wester's claim. She went to see Dr. Alan Brown, an orthopedic surgeon after her knee injury, when she was hurt skiing. Brown diagnosed her injury as an MCL tear. Wester was rushed to the emergency room after she experienced...

Comcast hates customers. At least, that’s been their reputation for as long as anyone can remember. When it comes to online reviews, it seems like no one's behind the wheel. No one seems to be managing or responding to their nightmarish reviews.A customer service rep...

Facebook Reviews: Why it’s Worth it Over the last few years, Facebook has established review pages for local business. Slowly but surely, the Facebook online review system has gained more credibility, with more than 68% of consumers using social networking sites to...