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Generating Yelp Reviews
What You Need to Know About Generating Yelp Reviews for Your Business Why do Yelp Reviews Matter? Online reviews are left on relevant sites like Facebook, Google, and TripAdvisor, with Yelp being one of the highly coveted review sites for local businesses. It’s...
What Review Sites does Reputation Minded Support?
A list of the review sites that Reputation Minded can monitor for new review. This is the list of review sites currently supported by Reputation Minded for review monitoring: Agoda ✔️ Airbnb ✔️ AlternativeTo ✔️ Amazon ✔️ (US and FR marketplaces, others coming soon)...
9 Customer Service Hacks to Win Rave Reviews
No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated....
4 Major Barriers Preventing Your Happy Customers from Writing Positive Online Reviews
It's frustrating isn't it? You've exceeded your customer's expectations. You've under-promised and over-delivered. Maybe you've taken a loss for them. Or you've pulled a series of all-nighters. You've gone above and beyond. When you talk to them, they're full of...
7 Unique Email Templates For Requesting Online Reviews
They hate it when you ask. You know it, they know it. But experts are encouraging you to do it. "Ask your customers for reviews," they say. "You'll regret it if you don't," they imply. Over and over you're bombarded with advice that tells you to get out there, go...
An Online Review Wake Up Call for Doctors and Lawyers
Her doctor almost killed her... That's Wendy Wester's claim. She went to see Dr. Alan Brown, an orthopedic surgeon after her knee injury, when she was hurt skiing. Brown diagnosed her injury as an MCL tear. Wester was rushed to the emergency room after she experienced...
Are the Wrong People Managing Your Online Reviews?
Comcast hates customers. At least, that’s been their reputation for as long as anyone can remember. When it comes to online reviews, it seems like no one's behind the wheel. No one seems to be managing or responding to their nightmarish reviews.A customer service rep...
Facebook Reviews: An Underrated Gold Mine for Social Proof
Facebook Reviews: Why it’s Worth it Over the last few years, Facebook has established review pages for local business. Slowly but surely, the Facebook online review system has gained more credibility, with more than 68% of consumers using social networking sites to...
How Local Businesses Create Legendary Customer Relationships
Admit it. You'd love to have an army of eager, passionate customers. The kind that tells anyone and everyone they meet about your business. These customers are in love with your product or service. They trust you implicitly, never haggling or complaining about price....
How to Take Amazing Photos for Your Local Business
Customers are judgmental. In fact, we're all judgmental, it's scientifically proven. Contrary to popular belief, being judgmental is necessary. When customers look at your business they make a judgment call, automatically. Yes, No or maybe. It's an unpopular thing to...
How Sales Teams Can Use Online Reviews to Convert Prospects
Salespeople are compulsive liars. Thanks to the post-truth age, it seems trust is in short supply. That's the general attitude consumers have towards sales teams. The view that anything and everything out of a salesperson's mouth is a lie. That they're looking to...
How to Fully Optimize Your Google My Business Listing
Everyone is Searching The internet has completely transformed business and culture. We’ve entered into an information golden age. You can find exactly what you’re looking for and a route to where you’re going in a just a few seconds. Need to go to the airport? Easy....
Look Beyond the Stars (Your Customers Do)
Does reputation management have you seeing stars? What really makes for a great online review? I wish I could tell you that there’s a “one-size-fits-all” approach to online reputation management. The reality is that everyone digests online reviews differently. The...
Unlock the Post-Sale Review: Personalizing Your Email Campaign
Does the word solicit make you cringe? Since the days of the door to door salesmen, solicitation has become synonymous with an unwanted request. But soliciting a review from a happy customer does not have to be a dirty transaction. Sure, happy customers love to refer...
The Crucial Component Your Inbound Marketing Funnel is Missing
Online reviews aren't vital. "They're not that big of a deal. We're doing fine without them! I mean they can't be that important, right?" It's a common assumption businesses make. Online reviews are important but somehow they're neglected and placed on the backburner....
Want Amazing Reviews? Make a Face-to-Face Request
You've worked wonders for your customer. Now it's time to ask for their feedback. Which usually triggers our fears of rejection. Many of us take the easy way out. We send out a quick email asking for a review It's fast, convenient and free. It also removes us from the...
Your Employee Gets Called Out In an Online Review. Now What?
Pick one, quick. Your company has just received a negative review. One where the customer says some pretty terrible things about one of your employees. Your employee is an all-star as far as you're concerned. On the other hand, your customer may be right. Both your...
Managing The Reputation of Your Business
Positive engagements are going to build loyalty and trust. This also applies to negative online reviews as well. Negative online reviews, while not exactly something you want, they provide an opportunity creating a positive online reputation for your business, so don’t ignore them.
Negative Online Reviews – Don’t Ignore Them
Positive engagements are going to build loyalty and trust. This also applies to negative online reviews as well. Negative online reviews, while not exactly something you want, they provide an opportunity creating a positive online reputation for your business, so don’t ignore them.
Turn Your Negative Online Reviews into a Win
Let’s be honest, even when you’re doing your best to deliver top quality services to your customers, there is still a chance of making a mistake at some point. For example, you’re a business owner that’s working around the clock to be the leader in the local market....
Review Responses and Local SEO
I’m sure you’re wondering, as many others have, do review responses really help with getting new customers and Local SEO results? Well, the short answer is yes it does help with both aspects. After reading this article, if you are interested in a free 30 day trial of...