Premium Support Details

Premium Support

Consider emergency services being like an insurance plan for your website.

Do you plan emergencies? When your website was built did you ever think that it would go down or not function properly? Probably not, you were just excited to have it. You may not know what exactly happened to cause the emergency, which is why a maintenance plan is key to your website recovery!

Your website is evaluated repeatedly throughout the day for responsiveness. Our support team works 24/7 and we take action if we are alerted due to issues.

Every piece of software or plugin that is a part of your website must be kept up-to-date if you want your site to perform. This is why you should use tools built by trustworthy developers and designers who are accountable for their software and keep it updated on a regular basis. Emergency services are needed when your website goes down unexpectedly. There may be errors in the core files, your theme, or your plugins. Websites also get hacked all the time!

First and foremost, our goal with emergency support is to be proactive instead of reactive. This means optimizing your website’s performance and security so that emergencies never happen in the first place. But if something does go wrong, we take emergencies very seriously here at Reputation Minded. We focus on quick communication, explaining the crisis and how we are going to fix it, even if it’s as simple as an auto-update emergency.

Without some handholding and close monitoring of your website, your visitors may be left befuddled when they unexpectedly encounter a misaligned page or broken plugin functionality. That may lead to an emergency! Granted, you have backups to rescue you if such a thing should occur. But your best bet is to leave emergency services to the experts.

Your website is managed and monitored 24/7. What’s more, it’s closely watched by our team, ensuring that emergencies are taken care of and updates have not adversely affected the security, performance, or user experience of your site.

Online Reviews Are The Deciding Factor For Potential Customers


People that trust online reviews as much as personal recommendations


People that say a review must be written within last 2 weeks in order to be relevant


People that would choose a business with a 3 star or below review rating


People that are more likely to use a business that has responded to their existing reviews

58% of customers that judge local businesses on reviews say that recency of reviews is the most important factor.